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How do I sign up for the Triggers on custom objects EAP?
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Zendesk Product Manager
Posted Oct 23, 2023
This EAP is still in development but we are taking sign ups ahead of the release date.
There are a few requirements to be part of this Early Access Program (EAP):
- You have the Zendesk Agent Workspace activated.
- You are in one of the following plans: Zendesk Suite Enterprise Plus, Zendesk Suite, Enterprise, Zendesk Suite Professional, Zendesk Suite Growth, Zendesk Suite Team, Support Enterprise
- You are using the new Custom Objects experience
- You’re interested in sharing some information about the triggers you create with triggers on custom objects and how it impacts your workflows.
What’s not included in the initial EAP release?
- API docs
- Notify users by email
- Notify users by SMS
- Active webhook
- Zendesk integration
- Using fields from a lookup field’s target object in conditions (i.e. what was just enabled for ticket triggers)
- Setting the value of a field in a related object
- **Essentially the only actions that are part of the EAP are to set the value of fields of the object conditions are built on
- Customer facing audit log tracking for changes made by an object trigger
For more information, see Creating and using object triggers (EAP).
If your account meets these prerequisites, fill out the signup form to join the early access program. After you sign up and we confirm you are eligible for the EAP, we'll notify you via email when the triggers on custom objects EAP is activated in your account!
Sign-ups for this EAP are open and will continue on a rolling basis until further notice.
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Brad Allen
Is there an ETA on when this will include actions like webhook?
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Shishir Sharma
Brad Allen we're evaluating multiple enhancements to actions, including sending webhook notifications through object triggers, but don't have an ETA on release yet. We'd love to understand the business use cases you're trying to solve so we can prioritize the enhancements that deliver the most value for our customers. If you could please fill out the EAP signup form, and share your input on the ranking of the features (as a part of the form) it would be super helpful.
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Brad Allen
@... hopefully this is coherent :-) - I'm interested ultimately in making the data that i associate with a user via custom objects reportable. I can make a relationship field in my custom object to tie the object to an end user, so it shows up in Related. But, tying that end user to the custom object for reporting purposes in Explore, means i need a relationship field on the user or on the ticket that ties to that custom object record. Additionally i'd like to trigger action on a ticket based on a custom object being associated with the user. But as far as i can tell i can only do that if it's something in the ticket or user as a relationship field. I can't associate the user to the custom object in the relationship field without making a separate API call to do so, using bulk user update (limited to 2k rows at a time), or manually doing it one by one.
The use case, i'm specifically considering right now is this: My engagement team using Braze, emails a list of users a certain communication/important update about their account. There may be 10 different versions of this, so i want to associate that list and the group they're in to the user. I can currently do this by using the API (my rudimentary API prowess lets me run a script that will take a week or 2 to do this) or i can break up a list of 1million customers into 500(ish) separate CSVs to load 1 by one into the bulk user update page. Meanwhile data importer will let me input much larger lists to populate custom objects, but i can't use that data in reporting or triggers, unless additional action is taken at the User or Ticket level, which we could do with a webhook(i think). The other way to solve my issue would be to simply allow larger lists to be uploaded for user update/create.
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