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Feature Request: Existing post/article recommendations based on subject of new post

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Kyle Pinkley

Zendesk Luminary

Posted Oct 31, 2023

I would like to see a feature with the functionality of Answerbot but for new posts in Zendesk Gather. It could provide recommendations for existing articles/posts based on the subject of the new post. 

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2 comments

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    Saxon Clay

    This would be a very welcome addition to help guide users to existing conversations and knowledge instead of continually creating new threads

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    Shawna James

    Community Product Feedback Specialist

    Hello Kyle, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review.
     
    For future reference, I want to point you in the direction of our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate in the future if you could utilize the template.
     
    For others who may be interested in this feature request, please continue to add your support by upvoting this post and/or adding your use case to the the comments below. Thank you again!

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