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knowledge base sections
Answered
Posted Nov 09, 2023
Hi,
I'm using Zendesk Professional. We are in the process of changing products and want to develop new sections and articles before rollout. I know I can create draft articles in existing sections of the knowledge base but can I create a draft section and not have it visible to the public?
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4 comments
Pulkit Pandey
Hi Elizabeth Churchill
Perform the following steps to create a draft section that is not visible to the end user.
Step 1
Step 2
Let me know if it solves your issue.
Thank You
Pulkit
Team Diziana
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Elizabeth Churchill
Apologies for the delayed response. Yes - that worked great. Thank you. So now I have several draft sections with multiple articles in each section. If I uncheck the mark as draft box - will all the articles in that section be published?
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Arianne Batiles
Hi Elizabeth Churchill,
When a section is marked as draft, articles within it will also not be shown to users. However, once you uncheck the mark as a draft checkbox, the articles will be displayed in the help center for users if the article is published. Unchecking the draft box for the section does not automatically publish the articles under the section.
The access also depends on the article's visibility permission (Ex. Everyone, signed-in users, agents or admins).
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Heather Firth
Hi I use a script to generate a TOC but my draft sections seem to still show when I view the theme as an end user but when they click on the draft section it shows a broken link page. I want to hide the draft section but I don't know what the code would be to hide it. Are you able to help me at all identify the code? I've checked the API article and it doesn't seem to mention the draft option: https://developer.zendesk.com/api-reference/help_center/help-center-api/sections/
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