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Answered
Posted Nov 15, 2023
Hi there,
we have been whitelisted for the EAP for generative AI and I especially want to test the AI powered bot following this video: https://www.youtube.com/watch?v=AEeS9tWM_3s
However in our account, I don't see the option to select bot personas and overall the bots are just the non-AI based standard bots.
Is there just a delay for it to work?
Best
Philine
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4
4 comments
Maria Gmerek
Hi, I have the same problem, how can I be able to build Advanced bot?
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Brett Bowser
Hey Maria, can you confirm that your account has purchased the Advanced AI add-on? I'm thinking this could be why you don't see the option to build the advanced bot. More information here: About Zendesk Advanced AI
I hope this helps!
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Maria Gmerek
Brett Bowser yes, I have it for sure.
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Brett Bowser
If you're missing any options let me know as I will have to get a private ticket on your behalf so we can troubleshoot further.
Cheers!
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