Multiple Welcome Email Templates for External Emails



Posted Nov 16, 2023

Hi, 

I have already enquired this request / issue with Zendesk Support Team and they said are considering to implement in the future. 

The issue / Request below. 

I have a primary email that is info@mybrand.com and is linked to Zendesk Account email (support@mybrandhelp.zendesk.com). 

I am also adding another few External Emails (different brands owned by the same company) and wanting to separate tickets system from each other. 

Currently, Zendesk has only 1 template email that automatically sends to customers when customers creates tickets. (the email is about notifying that requesters that tickets is created) 

I would like to have multiple templates to have different contents based on which brands / email is for. 

Hope this function is added in the future :) 

Best Regards, 


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