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Multiple Welcome Email Templates for External Emails
Posted Nov 16, 2023
Hi,
I have already enquired this request / issue with Zendesk Support Team and they said are considering to implement in the future.
The issue / Request below.
I have a primary email that is info@mybrand.com and is linked to Zendesk Account email (support@mybrandhelp.zendesk.com).
I am also adding another few External Emails (different brands owned by the same company) and wanting to separate tickets system from each other.
Currently, Zendesk has only 1 template email that automatically sends to customers when customers creates tickets. (the email is about notifying that requesters that tickets is created)
I would like to have multiple templates to have different contents based on which brands / email is for.
Hope this function is added in the future :)
Best Regards,
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3 comments
Joey
Hey Keigo ishizaka
This should be possible using dynamic content and trigger. This is how we have set up our emails:
Hope that makes sense and helps!
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Shawna James
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mfg
Adding a multiple template feature would be helpful and significantly reduce the complexity of accomplishing this. Alternatively, the complexity of this may be less than it seems. Is it possible to get a recipe for accomplishing this?
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