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Issue for getting last public comment
Posted Nov 20, 2023
Hello, I am currently facing difficulties retrieving the latest public comment, and I have not found a solution in the documentation to identify whether a comment is public or not:
The client.get(ticket.comments) route retrieves all comments from ticket, but it does not retrieve the boolean parameter 'public' for comments.
0
2
2 comments
Corentin BERTEAU
Ok my bad.
function requestCommentsTicket(client, id) {
var settings = {
url: '/api/v2/tickets/' + id + '/comments',
type:'GET',
dataType: 'json',
};
client.request(settings).then(
function(data) {
console.log('request result', data)
},
function(response) {
console.log('request result', response)
}
);
}
1
Vj Gunawardana
i think you can get the channel prop from ticket.conversation to show whether is internal or web but what you have shared is definitely easier.
1