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Context Panel keeps Bringing Apps Up Instead of Customer Information
Answered
Posted Nov 21, 2023
I clicked the apps portion of the context panel once to check the features. Now every ZD ticket I open automatically opens the apps portion vs the customer information.
Is there a way to default that back to Customer Information when opening a ticket?
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5 comments
Gabriel Manlapig
In order for the customer context panel to always show by default whenever you open a ticket, you have to make sure that it is the last panel opened on that section before closing your ticket tabs. That section on the right automatically opens the last panel opened before you closed the last ticket tab opened in your Zendesk. It kind of retains that certain memory and pulls it up automatically on your next session for the next ticket.
I hope that answers your question. Thank you!
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Danielle Ditson
Hi Gabriel,
Thanks for the response to Victor's question, but my experience is that it is not working that way. My team doesn't use the apps panel for anything, so we are switching back to the Customer Information panel on every ticket, and that is what is showing when we submit them. And yet we continue to have the same problem that Vicor reported.
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Gabriel Manlapig
We've been replicating this on our end, and the behavior that we're seeing is that it automatically opens the last panel opened before we close the tab or after we submit the ticket.
Have you tried clearing your browser cache and cookies or try using an incognito browser If that will help? Thank you!
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Victor J. Valenzuela
Hey Gabriel,
As Danielle described that has not cleared the issue for me either. I am constantly making sure I close all of my tickets under the customer information tab and still I have have tickets opening with the apps tabs being opened again and again.
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Gabriel Manlapig
Could we ask if this is persistent after clearing your browser's cache or using an incognito browser? And did you notice if this is happening for a specific ticket channel? Thank you.
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