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Out of Office app: Allow other roles to change agent status
Posted Nov 27, 2023
Currently, only administrators have permission to change the Out of Office (OOO) status within the app integration. However, as this setup is not optimal for team efficiency, we propose granting coordinators the ability to update the status, eliminating the necessity for administrators to handle this task for the team.
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5 comments
Aaron Doane
This is a great idea!
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Almog Zamir
A must!
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Shawna James
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Khara Baur
Hello, that would be important for us. The employee with the role that works in the daily business must be able to set the status for the agents in the Out Of Office App without getting administrator rights. Why can roles be added that cannot operate the app?
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Vishal Jethani
This is a great feature request and we have added it to the backlog for future consideration.
This means that we will think about adding it as a priority to our planning cycle for 2025.
We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback or timeline we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
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