Roles: Add permission checkbox for enabling/disabling agents to suspend end users

Add Checkbox on Roles Page to Enable or Disable Agents to Suspend End Users

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. 

I would like to have an additional permission on the People > Team > Roles page to enable or disable users in a role to suspend end users. Currently, per this article (https://support.zendesk.com/hc/en-us/articles/4408889293978-Suspending-a-user), all agents can suspend end users. In our instance, however, we would like to be able to restrict this.

What problem do you see this solving?

Agents are suspending end users that should not be suspended, resulting in additional work to clean up the users who were mistakenly suspended.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business?

This occurs routinely since we have no control over agents suspending users.

Are you currently using a workaround to solve this problem? 

No.

What would be your ideal solution to this problem? How would it work or function? 

There would be a permission in each role to enable or disable the role from suspending end users.