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Element to jump to a selectable point in the tree structure (bot builder)



Posted Dec 12, 2023

I would like to have an option in the Bot Builder that allows me to jump to a selectable point in the tree structure, for example back to the beginning. This option should enable the user to clarify several questions while the bot is open.

Our bot tree is configured in such a way that the user is asked at the end of the tree whether his problem could be solved or not. He is then given the opportunity to create a ticket, after which the survey ends.

This problem occurs several times a day because the user either has several questions immediately or leaves the tab open in which the bot is open and then has another question later. Customers who are new to our software are affected by this. It is important to us that new customers have a positive user experience so that we don't lose them.

Currently, the user must close and reopen the tab in which the bot is active if he has several questions (which is the only option I've found). That seems a bit too complicated and is not very intuitive.

We would like to have an additional element in the Bot Builder that allows me to jump to a selectable point in the tree structure. This option would be great and would improve the user experience in the event that the user has a second or more questions.


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3 comments

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Shawna James

Community Product Feedback Specialist

Hello Sascha, thank you for taking the time to provide us with your feedback.
 
I want to point you in the direction of our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template specifically to share more about the business impact felt with this lack of functionality.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Hi Shawna,

please excuse me, I assumed that my (short) post contained all the information needed to understand the problem.

I have just adapted it to the default and hope that this is now easier to understand.

Have a nice day.

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Shawna James

Community Product Feedback Specialist

Thanks so much Sascha! We appreciate you taking the time to expand for our PM's to better understand your request. Thanks again!

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