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Feature Request: Missed Call Leg trigger

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Sean L.

Posted Dec 28, 2023

Hi Team,

It would be amazing to have a Missed Call Leg trigger. That sends an email/slack any time a call is missed and pushed to another associate. We are currently limited to call disposition which does allow us to see when contacts are missed by one agent and pushed to another. 

This will help us with coaching and associate time management. 

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    Tara McCann

    Community Product Feedback Specialist

    Hello Sean,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. 
     
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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