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Side Conversation via Microsoft Teams - Macro

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Michael B.

Zendesk Luminary

Posted Dec 31, 2023

Hello everyone!

We discovered that there is no ability to auto-populate information to a side conversation via Microsoft Teams in Macros.

The only options are per - Using macros to start side conversation:

  • Side conversation via email
  • Side conversation via Slack
  • Side conversation via child ticket

Please consider adding the ability for Microsoft Teams side conversation via a macro.

Thanks!

 

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6 comments

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    Tara McCann

    Community Product Feedback Specialist

    Hey Michael, 
     
    Thank you for taking the time to provide us with your feedback. 
     
    This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Megan Leach

    Hi Tara McCann

    Can the 8 upvotes in this thread be added to this page's upvote to demonstrate a more accurate representation of this support feature request?

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    Shawna James

    Community Product Feedback Specialist

    Hey Megan, thanks for your question! Product feedback from across the help center is taken into consideration and reviewed by our PM's. We appreciate you flagging this thread and sharing your interest in this feature request. 

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    Salvador Vazquez

    Zendesk Product Manager

    Hi Michael,

    Thank you for taking the time to provide this feedback. There are no current plans for this enhancement to macros at this point but we will take this into consideration as we continue to plan out our roadmaps. 

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    Crlll Brown

    Hi Zendesk Team,


    Agreed! This would be super helpful! The side conversations are amazing for coordinating with other teams over “Teams” and storing all the information on the ticket, but we require specific templates to be used to work with those teams. Using Macros in this space would allow us to populate the template while starting the conversation.

     

    Best,

    Crlll

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    Robin Whitcher

    I really need a Macro so that my team can communicate the same way every time through Teams. Without the macro, I'm getting all sorts of haphazard Teams posts. Missing information, missing carriage returns, no uniformity despite having a jobaid that instructs how to correctly do this.

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