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Suggestion: allow separate enabling of "Summary" and "Enhance writing" features
Posted Jan 02, 2024
I'd like to be able to separately enable the Summary and Enhance Writing features. Right now, admins can enable both features together. But to have one you must have the other enabled as well.
This would allow agents to make use of a useful feature (Summary) without enabling the less-useful (for us) and often mis-used Enhance Writing feature. (The current tone doesn't match our brand voice, making both the More friendly or More formal settings basically useless).
There is no workaround, short of turning off both features or reminding agents to not use Enhance Writing and hoping for the best.
Suggestion: add sub-options underneath the main Turn on generative AI page (e.g. https://XXXXXXX.zendesk.com/admin/workspaces/agent-workspace/generative-ai) as seen below.
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1 comment
Tara McCann
We appreciate you taking the time to give this feedback.
This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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