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Feature Request: Remove a user from a ticket

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Kyle Taylor

Posted Jan 04, 2024

Most our support agents are play-only users and work tickets via playlists. However, one of the things that slows us down is telling users to get out of tickets when they're idling on it - other people can't access that ticket while someone else is on it.

A feature that we'd love to see is the ability to kick an agent from a ticket, so that it can be picked up according to our playlist.

If this feature already exists, please let me know where I can find this!

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    Shawna James

    Community Product Feedback Specialist

    Hey Kyle, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review.
     
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Rhiannon Dyke

    Hi! Was there an update to this? We'd really like to include this in our Zendesk too

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