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Unable to Create Greetings In Talk Module
Answered
Posted Jan 12, 2024
Unable to create Greeting In Talk Module, saying that " Error creating Greeting". I have uploaded the 1.6 MB MP3 file. I can play back the audio but am unable to save it. Have someone experienced the same issue?
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3 comments
Rosie
Can you please try re-recording the greeting ensuring it is in the format suggested here: How should I format audio files for custom greetings?
Let us know if you'd still run into any issues after re-recording your audio file and we'd be more than happy to help. Please create a ticket with us. To learn more about contacting Zendesk Customer Support, feel free to check this article for your reference.
Thank you.
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Ajayadas
Hi Rosie,
It has been done! Working perfectly. Mr.Joyce Ann Nogar from Zendesk support advised me yesterday to convert into G711 M-ULAW format and it worked!
Thank You!
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Rosie
Good to hear that, Ajayadas! Glad that it worked now!
Thank you for your updates! :)
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