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When entering the code editor, take the user directly to the spot where the cursor is within the WYSIWYG editor.



Posted Jan 24, 2024

Our team typically does not use the image importer available in ZenDesk. Instead we host our own images and then need to use HTML to add the link in the code editor. A very large problem for us is that when you enter the code editor, it doesn't remember where your cursor was in the WYSIWYG editor. So we are left with often digging through very long code to find the spot where we want to add the link. It would be incredibly helpful if the code editor would remember where the cursor was before entering the editor so the user is automatically in the same spot as they were in the WYSIWYG editor. 
As things are now, this current behavior is an incredibly time consuming for our team. Thank you for consideration.


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4 comments

This would be extremely helpful. My technique to find my place usually involves doing a ctrl+F search in the code editor for some words near where I want to work. This sometimes fails, because the code editor inserts line breaks, making the search string not match. So I have to search for a single word or a very short phrase that is still unique enough to be effective. It would be very nice if the code editor cursor matched the WYSIWIG editor so I could skip this process and continue working more seamlessly between both editors.

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Katarzyna Karpinska

Zendesk Product Manager

Stay tuned to our announcement page, we have something nice coming in this area later this quarter :) 

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Shawna James

Community Product Feedback Specialist

Hey Kelly, thank you for taking the time to provide us with your feedback and Ryan for chiming in as well. At Katarzyna noted, please stay tuned on our announcements which can be found here for more information about releases in this area. We look forward to delivering in this area soon. Thank you again!

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I concur with Kelly and Ryan. This would be a huge time saver. Looking forward to an announcement about this.

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