How to update disclaimer on ticket subject and description

Jenny Dunham

▶️ If you want to have it form-specific, try this >> 

1 - go to "script.js"
2 - Add this line:

//Show custom description for standard fields //
 $(document).ready(function () {

     if ($("a.nesty-input").text() === 'Form A') {
       $("#request_description_hint").html('Put your custom description here - test 1');
     }
   
     if ($("a.nesty-input").text() === 'Form B') {
       $("#request_description_hint").html('Put your custom description here - test 2');
     }
})

3 - Replace "Form A" and "Form B" with your forms title

Here is an example from my sandbox, showing how it works: 

Theme version 2.19.2 (Copenhagen)
Templating API v2

▶️ For more generic, try this >> 

1 - go to the Admin
2 - next, "Ticket Fields" section
3 - search for "Description"
4 - put the new description information in the field "Description shown to customers"

Hope this helps you!

Thanks all! I'm working on trying out the code solution and had a quick question. Will the generic description within the fields section overwrite the script.js code? I've added the code to the script.js for the newly onboarded team's brand but it doesn't appear to be updating correctly. This team's brand currently only has the one form associated with them.

Thank you for all your help!

Also, what would the tag for editing the subject line disclaimer be? I see that the description is #request_description_hint, I'm hoping to do something similar with the subject field as well for these forms.

Thanks!