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Breakdown of 'Roles' in reporting
Posted Jan 25, 2024
Hi all,
We are heavily reporting on 'Submitter Role' as we are looking to increase the number of tickets that are raised by our 'End Users' rather than our 'Agents'.
However, there are certain processes where we have our 'Light Agents' submit/create the tickets - but there is no way of reporting on this.
Is this something that can be looked at or in the pipeline? It's a massive gap for us and the only workaround i see would be to tag all of our users if they were light agents which although may work - I couldn't retrospectively do this to tickets, especially where they are closed.
It seems like it would be a pretty easy thing to do, and i'd be surprised if more clients wouldn't benefit from knowing this information.
Thanks!
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Shawna James
For future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
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