Email functionality very flawed and never gets better!

Despite various tickets opened about email glitches it seems nothing ever gets better. In fact, I fear that it's only getting worse.   My whole company has so many problems with the email functionality of Zendesk, that I am almost certain I wont be able to list them all in this feedback without forgetting one or two, but here we go. I'll write once more to let the company know that there are problems that must be fixed, not just discussed. This time in Feedback format for your reading pleasure. 

The following issues have made working with the system an absolute time killer instead of saver.  I've asked our management to switch to another system several times, but we're "too far in to make a switch at present".  It's painful.    Since none of my support requests have EVER lead to a solution, I figure it's time to try feedback.    A few of the problems with Email functionality that I can remember off the top of my head.    

Hyperlinks now do not just embed.  You have to actually use the little link button on the bottom to add them.   This is fine enough, but why would you take away the automatic functionality when it used to work fine???    

When I do use a hyperlink, it them takes me to the top of the email so I can't just continue typing the next sentence, but instead need to move the curser to where I was in the paragraph; and then, should I decide to leave a blank line below the link, when I hit "Return", it makes a blank line below the curser!   So once again, I need to move the curser down a line manually.     

Should I decide not to leave this line below, the first thing I type will put the 1st letter after the curser so the sentence starts on the second letter, and the first letter of the sentence stays at the end of the paragraph unless I manually go and erase it, and retype it to the beginning.  What‽  Why‽   

Lets see... What else?  aaah.  Unlike ANY other CRM-Email system, should I decide to erase the hyperlink for any reason, I can't simply select it all and hit backspace/delete key to delete it at once and move on with my email, I need to go to the end of the link and let it delete letter by letter by holding the delete button down. this happens about 80% of the time. So boom!  we're 20% there! Niiice work! 

As for new design moves that go backwards in usefulness.  Recently Zendesk decided to force you to write replies in a side window instead of just below the email itself.  Ok..I can see how this could have been useful should one need to have the original visible while writing the new email (for listed questions or something like that).  However, before you could simply scroll the above email down a touch and do the same until the email got long but I get it.. Could be a good idea... why not?...  HOWEVER...  Now if you're on a phone call and need to send someone an email while on that call, you can't send it because the "Send" button is inconveniently placed below the call bar that runs along the whole bottom of the screen so you can't send the email.   In fact the "End Call" button is placed nearby so instinctively you just hang up the call thinking you'll send an email. (Muscle memory at it's finest!).   

For now let's leave it at this.  Zendesk's email functionality is currently designed to make everyone a master proof reader and riddled with shortcuts to orthographic mistakes that make any business with a personal touch look bad. 

Please feel free to reach out to me personally if you need more details, but please do not ask me to send more videos, screenshots, or to try it on different browsers.  If you look on my file you'll see we've already done this and nothing has progressed.   Please help me love you again!