Recent searches
No recent searches
Quoted-printable MIME part partially not visible
Posted Jan 27, 2024
I received a message titled, "Verification code for Zendesk Customer Support" and with text,
--948882bfa5202a37675dbe92fcbefb7149c5825413df70849993c86e733d Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=us-ascii Mime-Version: 1.0 Hello, Someone requested Zendesk support from this email. First, let's verify it's you. Copy this code into the conversation you have= open in your browser: 457781 If you didn't make this request, no worries. You can ignore this message. Thanks, The Zendesk team --948882bfa5202a37675dbe92fcbefb7149c5825413df70849993c86e733d
My mail agents, among them Mailspring on macOS and the GMX iOS app, chose to display this MIME part to me. I could see at most the left half of the long line. Especially, I could not see the code number at the far end. I believe this is due to the "quoted-printable" MIME type and missing line breaks. I had to guess and try and find a way to scroll. Please correct.
0
2
2 comments
Shawna James
Thank you for taking the time to provide us with your feedback. Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template for us to better understand things like business impact from this lack of functionality.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
0
Oliver Gramberg
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
Every user signing up (or whenever such a message is sent) may be affected.
I received a message titled, "Verification code for Zendesk Customer Support" and with text, among others text,
Please insert line breaks at appropriate positions or choose a different MIME type for this part.
What problem do you see this solving? (1-2 sentences)
An automated email message is displayed to me by my mail agents, among them Mailspring on macOS and the GMX iOS app, in such a way that important information is not immediately shown in the viewport. I could see at most the left half of the long line. Especially, I could not see the code number at the far end. I believe this is due to the "quoted-printable" MIME type and missing line breaks.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
Once, a week before I wrote this post. Just a simple to fix UX nuisance here.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Yes, I can scroll horizontally to view the important information.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Line breaks, simple as that. Or a MIME type different from "quoted-printable."
0