Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair

Hello, Community!

Join us for part two of our insightful discussion with Joey Edwards-Lebair, the esteemed Senior Customer Insights Manager at Zendesk and the visionary behind our annual CX Trends report.

This week, our host Nicole Saunders teams up with Edwards-Lebair to explore even more trends that are shaping the future of customer experience. Delve into a future where AI not only supports but elevates the customer journey to heights previously hoped for but rarely achieved.

But that's not all! Our guest also cuts through the noise to discuss emerging challenges that CX leaders will need to navigate in the evolving landscape.

Head over now to our latest episode on iTunes or Spotify. 

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