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Export Macro and Covert the Markdown to HTML
Answered
Posted Feb 07, 2024
Is there a way we can export all macros from Zendesk and also convert the markdown to HTML if the macro involves a public comment?
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3
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Posted Feb 07, 2024
Is there a way we can export all macros from Zendesk and also convert the markdown to HTML if the macro involves a public comment?
0
3 comments
Official
Brett Bowser
Hey Tamojit Dasgupta
Exporting macros from Zendesk isn't a built-in feature, but you can do it by using the Zendesk API. Once you have the macros exported in a JSON or similar format, you can then write a script or use a tool to convert any markdown in the macros to HTML.
You can se the Macros endpoint /api/v2/macros.json to list all the macros in your Zendesk account.
I hope this points you in the right direction!
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Nora
Using the export from JSON to CSV isn't working for me, when I go to sort the macros by brand, the macros get all mixed up and it is very hard to re-sort. Not to mention the articles aren't linked. It shouldn't be this hard to export macros. I am better off copying and pasting from the macros page rather than converting to JSON then to CSV.
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Estefania Millan
People have been asking for a built-in feature to download macros since 2017 and Zendesk hasn't done anything about it. Sad!
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