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Drag and Drop Tabs in Zendesk



Posted Feb 15, 2024

My entire team agrees that it would be incredibly useful to have the ability to reorder the tabs in Zendesk, either through drag and drop and/or keyboard shortcuts. It'd also be great to have some kind of functionality "Close all tabs" that would close all the the tabs open. I run into wishing I had these multiple times a day as this is something that feels natural in every browser out there and I'd expect to be able to move the tabs/close all tabs too in Zendesk.

I can see that there is a 2014 and 2018 posting of amply supported requests regarding this feature however I think it's time for a new ticket to express interest in this. 


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Shawna James

Community Product Feedback Specialist

Hello Rene, 
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Hi Rene,

There is a Chrome extension, "Zendesk All tab Closer", that adds a button for close all tabs ;)

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Reordering tabs would be extremely beneficial. Going between end users and tickets can cause a lot of disorder in the tabs especially when opening new tickets from a currently open ticket.  

 

Example:

I open 2 tickets from different users, User A and User B, and notice a similarity/difference in these tickets. I would like to view an additional ticket from each user for more information. Currently the tabs are ordered so the User A ticket is first, and the User B ticket is second. 

 

I go to the User A ticket and open a second ticket from the Interaction History(or go to the user profile and open from there). This ticket now opens up after the User B ticket. Then I go to User B and open a second ticket from their interaction history. This ticket now opens up after the User A second ticket. This leaves me with 4 tabs that alternate users and no option to sort them or reorder them. 

 

Reordering would allow me to keep tabs in order. 

Another option would be to open new ticket directly next to the source tab. 

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