Recent searches


No recent searches

Advanced AI "Summarize Ticket" data passed on to Explore for reporting



Posted Feb 16, 2024

Hi,

Feature Request: Data for "Summarize Ticket " to be available in Explore, for reporting.

There are several different departments/groups that could benefit from quickly be able to scroll through a report of the summarized ticket data.

For example, Sales rep. may want to see the summary of all tickets from their customers.
Or a Product Owner wants to see a summary of cases from all cases related to a certain category.


6

3

3 comments

image avatar

Shawna James

Community Product Feedback Specialist

Hello Izabella, 
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

1


This feature is definately required.  All four “Intelligence” fields should be reportable in Explore.

0


image avatar

Magda Pereira

Zendesk Product Manager

Hello Izabella and Jess! 

Thank you so much for your feedback. We believe it's super relevant to be able report all “Intelligent” fields in Explore. We have been working towards it, and in September we launched Intelligent Triage prebuilt dashboard in Explore, where you can already get reports from Intent, Sentiment, and Language. This is just one more step on the direction we want to go of providing good AI insights.

Really happy to connect with you, keep the feedback coming.

Thank you!

 

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post