Recent searches
No recent searches
Tymeshift Accessibility
Posted Feb 16, 2024
It would be nice if changing your "status" within Tymeshift required fewer clicks.
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
Requesting to have the Tymeshift drop down (which shows your current status) more visible and accessible. This will inturn reduce the amount of clicks needed to update an agents current status.
What problem do you see this solving? (1-2 sentences)
Less "untracked" time due to forgetting to update or having the update not stick when you click it the first time. Having the current status always visible means it will be top of mind!
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This is an ongoing frustration. When having to switch your status to anything outside tickets, such as in a meeting, bathroom, coffee, etc. it takes multiple clicks and wastes valuable time.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
There is no workaround at this time.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Instead of a small box (Tymeshift logo) that you click, then wait for it to load, and then have to select the status within the drop-down; it would be convenient if the drop-down was shown in a banner instead. This way Agents would be able to promptly see what their status is set to and promptly update it when needed.
4
1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template to provide these details for our complete understanding of the business impact of this lack of functionality.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
0