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Permanently Hide Detected Language



Posted Feb 21, 2024

I would like the option of removing the Detected Language feature from my ticket view settings. This feature is of no use to me and it takes up precious visual space in an already busy field of view. All of my interactions with customers are in English, but Zendesk will detect foreign languages seemingly just due to the last name of someone who is entirely typing in English.


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Shawna James

Community Product Feedback Specialist

Hello Robby, 
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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I am also using Zendesk at work and almost everyone that e-mails me writes in English. Please get rid of the “Detected Language” bar. Like Robby said it takes up room in an already crowded space and erroneously comes up even when there is no other language present.

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Nothing more to add than +1

It eats up the already cluttered space.

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