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Help Center language does not default to the user's language



Posted Feb 29, 2024

Hey,

We've configured our HC with multiple language support (English and FR-Canada), however when agents who have FR-Canada in their user profile as the default language visit the HC, they get English as the default language unless they switch it at the bottom.  That happens even with the link ends with just /hc instead of /hc/en-us

Shouldn't this be detecting the user's default profile and switching accordingly?

thanks


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4 comments

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Dave Dyson (gmail)

Community Moderator

Hi Mark,

Help center language is determined by the user's browser settings:

What determines the help center language that users see?

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Thanks, but the user's browser is set to French also.

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Any other ideas what could be the cause?

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image avatar

Dave Dyson (gmail)

Community Moderator

Not sure - probably best to contact Zendesk Support in case they can look deeper into this: https://support.zendesk.com/hc/en-us/articles/4408843597850-Contacting-Zendesk-Customer-Support

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