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Is their a way to distinguish notification behavior in the support app based / triggered upon by Priority value / entry?

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walter maldeghem

Posted Mar 01, 2024

Hi,

customer only wants to be notified via the app if the Priority of the Ticket is 'Urgent'.

In all other cases [new tickets], the app should not notify whatsoever, even if Notifications is enabled [needs to be enabled for Urgent tickets]

So is their a way to distinguish notification behavior in the support app based upon / triggered by Priority value/entry?

Thanks for your reply, Walter

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    Official

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    Will Poon

    Zendesk Product Manager

    Hi Walter, thanks for getting in touch. At the moment, there is no ability to distinguish notification differences for urgent or new tickets but I've added this to our backlog for future consideration. 

    Thanks for reaching out.

     

    Will

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    Shawna James

    Community Product Feedback Specialist

    Hey Walter, moving this to Q&A for better visibility! Thank you for engaging in the Community here!

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    walter maldeghem

    Ok, thanks Will and Shawna for your help and reply.

    Walter

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