What is the Forecast vs Actual EAP?

The Forecast vs Actual EAP unveils a dynamic new reporting feature, offering users the ability to directly compare forecasted data with actual performance metrics within their operations. This reporting page is tailored to enhance decision-making and operational analysis by providing insights into Inbound Volume, Staffing, Average Handle Time, and Service Levels. The feature allows users to effortlessly navigate through past and future dates, enriching strategic planning and performance review with comprehensive data visualizations.

EAP Limitations: Currently, this EAP is available exclusively for WFM customers and users who sign up, offering a preliminary glimpse into the capabilities of this reporting tool. We are dedicated to refining and expanding its features, based on user feedback and evolving business requirements.

This EAP represents a valuable opportunity for participants to pioneer the use of advanced reporting capabilities, driving enhanced data-driven strategies and insights.