Coversations in Zendesk

Hi,

We wanted to know, How exactly ticket is createdin the zendesk?

We have built our UI on zopim and it help us communicate with connector through zendesk backend.

So we want to know how data is saved in zendesk?

And before saving the coversation where exactly data saved temporarily?

WE want to know each and every step.

Thanks,Vaibhavi