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Custom Avatar for System Responses



Posted Mar 11, 2024

Request:

Allow the default icon to be changed for the system responses generated by messaging/chat triggers.

Problem:

Our company is using the AI-powered conversation bot. We love being able to customize this avatar! However, there is no way to customize the system responses created via messaging triggers. 

Our specific trigger uses the action "Send message to visitor". Regardless of what Agent name I put in the next field, the avatar remains the default one. It creates a weird customer experience to be chatting with a bot with an avatar then have the default one crop up.

Example #1:

Even if I put one of my agent's names in that field, it doesn't pull from their profile. 

Example #2:

Similar thing happens with system replies from triggers.

Ideal Solution:

Add the ability to customize these avatars and/or pull from an agent's profile.


13

5

5 comments

image avatar

Shawna James

Community Product Feedback Specialist

Hey Joshua,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

1


Plus 1 here.

0


Plus 1 here too. We need this feature too much!

0


Plus 1 here! It looks so weird that avatars are not consistent. We need the ability to change the avatar for Example #1 especially. 

0


Plus 1 !! We also need this feature. 

0


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