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Restriction of custom field that do not edit by agent once the value is set through integration



Posted Mar 14, 2024

Hi Zendesk Team, 

We wanted to restrict custom field(check box) that do not edit by agent once the value is set through integration.

Thanks in advance!

 


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Noly Maron Unson

Zendesk Customer Care

Hi Gouthami,

This is not natively possible but there is a Zendesk developed app that can be used to achieve this. The app is called Ticket Field Manager. There is an option in this app to make certain fields a read-only field. You can check the article Installing and using the Ticket Field Manager app for more info.

Hope this helps.

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