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JIRA Server to JIRA Cloud Migration

Answered


Posted Mar 14, 2024

I saw this article - https://support.zendesk.com/hc/en-us/articles/4408830699546-Migrating-the-Zendesk-Jira-integration-when-moving-Jira-instances

 

Anyone have experience migrating from JIRA Server to JIRA Cloud and ensuring you have the linkage retained between Zendesk tickets and JIRAs? We rely on this for longer term issues that require code-level/engineering work. Is it as easy as that article makes it seem? 


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Brandon (729)

Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

Hey Jake -

 

So long as you are following the steps as outlined in the documentation, you should be okay!

 

Brandon

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Hi! Making worth of this topic.

Brandon (729) , do you know if there is any risk or concern to migrate Zendesk from multiple Jira instances ?

I wrote this request, however the Z Bot didn't accepted. Could you help ?

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Brandon (729)

Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

Hi Eduardo Lima -

 

Unless you have conflicting data - ie one JIRA instance says jsmith is Johnny and the other says jsmith is Jonathan - then you should be okay.  If you need more specific guidance, I'm happy to chat with you further: https://tidycal.com/729solutions/30-minute-scoping-call 

 

Brandon

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