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Agent Workspace - Layout Not Applying

Completed


Posted Mar 18, 2024

We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the layout but it doesn't seem to apply it.

This is what we have applied

 

But it still has the newest messages at the bottom and the composer box below the conversation.


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3 comments

We don't like the new layout at all either.

Want the composer box were it was - at the top and the previous comments with the newest at the top. Just like it was before.

 

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image avatar

Shawna James

Community Product Feedback Specialist

Hey Darren,
 
Thank you for taking the time to provide us with your question here. This doesn't seem right, we are going to route this to a support ticket so that we are able to see what's going on. Thank you again!

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Seems like the system reverted itself back again to reflect my changes and has been ok since.

This can be resolved.

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