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Agent Workspace - Layout Not Applying
Completed
Posted Mar 18, 2024
We were automatically upgraded to agent workspace last week. We didn't like the default layout, so made some changes. We have signed in today and they have reverted to default. I've recreated the layout but it doesn't seem to apply it.
This is what we have applied
But it still has the newest messages at the bottom and the composer box below the conversation.
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3 comments
Jane Fleming
We don't like the new layout at all either.
Want the composer box were it was - at the top and the previous comments with the newest at the top. Just like it was before.
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Shawna James
Thank you for taking the time to provide us with your question here. This doesn't seem right, we are going to route this to a support ticket so that we are able to see what's going on. Thank you again!
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Darren Taylor
Seems like the system reverted itself back again to reflect my changes and has been ok since.
This can be resolved.
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