Recent searches
No recent searches
Reoccurring Tickets
Posted Mar 19, 2024
Hi,
We have a scenario where we perform tasks on a monthly basis and need to generate a Zendesk ticket each month. Is there a way to create a reoccurring ticket where, when we change the ticket status to Solved, a new ticket with certain fields preset will be generated? This would only be for specific tickets and not all. Any thoughts?
Thanks,
Kevin
0
1
1 comment
Julie Friis Sørensen
I find that when we create a follow up ticket, some fields are already filled in. For example the agents cc'ed are there from the previous ticket. But maybe loook into automations and triggers for this one.
0