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Getting Error for Unified Agent Statuses API

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Minh Le

Posted Mar 20, 2024

Hi Support,

I get error below when calling "/api/v2/agent_availabilities/agent_statuses/agents/<id>"

404

{"errors":[{"code":"ResourceNotFound","title":"Account not OCC enabled"}]}

Do we know what to fix it? 


Thanks,

Minh

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Minh! The reason that you're seeing that message is because it looks like your account doesn't have omnichannel routing enabled. If you take a look at this article, it will explain what decisions should be made before enabling it and if you decide to move forward, how to do so. Once that's enabled, the agent availabilities APIs will be available to you!

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