Provide an API endpoint to pull the SLA timer time remaining value (for use in paging scenarios)

Overview

• As an admin, I want to be able to include the SLA timer from a given SLA active on a ticket on alerts in slack or Paging. Currently there is no API endpoint to pull this according to  SLA Policies and https://support.zendesk.com/hc/en-us/community/posts/5321452538394-SLA-time

What problem do you see this solving? 

• In scenarios where we have tight response times and utilize an alerting feature such as paging or a slack notification, we want to surface the active timer time remaining. The reason for this is because our support folks get multiple pages/alerts and can use this information to help prioritize more easily when on call or facing multiple sev1 issues.

When was the last time you were affected by this lack of functionality What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

• This problem happens several times a week.  We have already utilized automations to try to space out pages and notifications, but since automations run at the same time, the result is multiple notifications at the same time where our folks need to quickly see which one to pick up first. This leads to unnecessary scrambling to navigate to the right view and manually comment to each other as to which one should be picked up first, etc.

Are you currently using a workaround to solve this problem? 

• No.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

• Provide an API endpoint and/or placeholder where we can pull the time remaining on a given timer on a given SLA policy on a given ticket so we can use it in slack notifications and pages.