Recent searches


No recent searches

Explore: How to show two standard calculated attributes (Updates history) in the same row?



Posted Mar 22, 2024

Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just fine, the only issue is that the output is coming up in separate rows. I really want to create a report where every ticket accounts to only one row and all the default attributes plus the calculated attributes are shown in just one row.

Expected output:

Actual output:

 


0

3

3 comments

image avatar

Elaine

Zendesk Customer Care

Hi karankuwarbidxb,
 
Thank you for reaching out to our community!
 
I'm curious about the attributes that were used and led to the results breaking. I'll go ahead and create a ticket for you to delve deeper into this. You can expect an email from me very soon.

0


I am experiencing the same challenge when using calculated attributes, along with using the calculated attributes to create calculated metrics.  Is there a solution to put these in one row per ticket id?

0


image avatar

Elaine

Zendesk Customer Care

Hi Andy,
 
I'll be creating a ticket for us to further investigate and see if we can do some workarounds! 🙂 

0


Please sign in to leave a comment.

Didn't find what you're looking for?

New post