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I would like to use not only a "Next→" button, but also a "← Previous" button.



Posted Mar 24, 2024

I have a feature request regarding the functions when browsing tickets. When I open a ticket that is displayed in a certain view, I see a "Next→" button in the upper right corner. I think this is a very good feature. However, there is a point that I would like to see further improved.
I would like to use not only a "Next→" button, but also a "← Previous" button.


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3 comments

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Shawna James

Community Product Feedback Specialist

Hey Ryotai,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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The 'previous' button is needed because mostly agent will always handle the older ticket first then go the newest to fulfill the company SLA, so that we need 'previous' button to jump to newest ticket in the view. I think this is a basic feature that should be added, so please make this as priority for nearest development.

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Sydney Neubauer

Zendesk Luminary

+1 I can definitely see a use for this

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