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Feature request: "Lock" icon in private articles on the Help Center
Posted Mar 25, 2024
Feature Request Summary:
Make “Lock” icon more clear in terms of meaning.
Description:
In Help Center articles, if the article is private (visible only for admins and agents), we can see a “Lock” icon on top of the article's name. 
Is it possible to add to this icon also following text like “For agents and admins” or anything similar, so that it would be meaningful right from the first glance.
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4 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Paul DISABLED LaBarbera
Hi Kirill,
You can do this yourself by modifying the theme code. Go to the article template, and look for the lines in the screenshot below. You can add anything you need in here. After like 66 you could add <p>For agents and admins only</p>, etc.
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F. Keijmes
HI Paul DISABLED LaBarbera , how would this code look like then, when I want to add multiple User Segments to show this lock item? tnx
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Orsolya Forster
If I understand your question right, you'd like to dynamically surface the user segment of the article next to the icon. I think you can't do that for now, but you can add the icon following the example above.
Thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feature.
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.
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