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Feature request: "Lock" icon in private articles on the Help Center



Posted Mar 25, 2024

Feature Request Summary: 

Make “Lock” icon more clear in terms of meaning.

Description: 

In Help Center articles, if the article is private (visible only for admins and agents), we can see a “Lock” icon on top of the article's name. 
Is it possible to add to this icon also following text like “For agents and admins” or anything similar, so that it would be meaningful right from the first glance.

 

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3 comments

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Shawna James

Community Product Feedback Specialist

Hey Kirill,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Hi Kirill,

 

You can do this yourself by modifying the theme code. Go to the article template, and look for the lines in the screenshot below. You can add anything you need in here. After like 66 you could add <p>For agents and admins only</p>, etc.

 

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HI Paul DISABLED LaBarbera , how would this code look like then, when I want to add multiple User Segments to show this lock item? tnx

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