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Translation issue in MCE
Completed
Posted Mar 26, 2024
Hi!
We noticed an issue with translation in MCE. Agents' messages are not being translated in the agent interface. Please find screenshots attached (original and translated versions are the same).
At the same time on clients' end the message is translated, so a client receives translated message. 
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8 comments
Amelia
We have noticed the same issue and have had to switch off the beta as a result.
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Julio Cesar
+1 for this
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Julio Cesar
What is the expected timeline for resolving this issue?
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Amisha Sharma
Hello everyone,
Thank you for reporting this issue. We are currently investigating the root cause here. I'll be sure to post back as soon as I have an ETA or update.
Wanted to quickly check - Is this happening on live chat/messaging tickets only?
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Julio Cesar
Thank you @Amisha.
We have noticed for messaging tickets, users aren't receiving correct translations, and agents can't switch between translated and original text in the Agent Workspace.
With WhatsApp tickets, users receive translated text with "(Translated)" appended, but agents still can't switch between original and translated text in the Agent Workspace.
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Amisha Sharma
Thanks all!
Happy to share with you that we just shipped to fix. Please let me know if you still are encountering issues. Thanks!
@Julio - Can you confirm if you still have the beta?
@Amelia - Would you like to join the beta back? Thanks!
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Julio Cesar
It worked @Amisha, thank you very much :)
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Amelia
Yes, I would like to be added back on please.
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