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Allow agents to send password resets



Posted Apr 10, 2024

There should be a way for support agents to reset an end-users password without having to bookmark the login link and then using the password reset flow on that screen. Admins seem to be the only ones that can see the reset button, which is a bit useless since our admins are busy with harder requests and have to take time away to handle a simple task that can be down by a lower agent.


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Shawna James

Community Product Feedback Specialist

Hello Miguel, 
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
 
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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Caroline Kello

Zendesk Product Manager

It's a fair point that this is a task that could (and should) be delegated to someone that's not an admin. Curious why the reset password flow on the login page is not sufficient in terms of letting end users self-serve? 

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