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Voice Generative AI EAP call transcription + summary



Posted Apr 24, 2024

Hi

 

Currently using the new EAP with the teams - the team like the summary version as this provide a good indication of the call. However the transcript is bring up some interesting features.

This is has all of a sudden starting to transcribe in a different language when the conversation was English - is there a way to turn this off and also due to some accents within the team the transcribe is not so accurate.

Many thanks

 


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Shawna James

Community Product Feedback Specialist

Hey Vicki, it seems that this is EAP feedback for our Generative AI EAP. I have moved your post to that topic for better visibility with our product teams. Thank you and let know if you have any questions!

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