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Measuring Success/Effectiveness of Suggested Reply

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Michael

Zendesk LuminaryUser Group Leader

Posted Apr 29, 2024

How do we measure the success or effectiveness of the suggestion? Is there a way to tell when a suggested reply was used (i.e. a tag is added to the ticket)?

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    Michael

    Zendesk LuminaryUser Group Leader

    Amisha Sharma  - Will Suggested Replies get added to the new Explore Dashboard - Zendesk AI: Generative AI Agent Tools

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