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The suggested replies for further responses

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Viachaslau

Posted Apr 30, 2024

The feature should be available for agent’s first reply on a ticket, but our agents report that it tries to predict next responses as well. Is that how it's supposed to work?

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    Amisha Sharma

    Zendesk Product Manager

    Hello Viachaslau Skorbezh - No, it is not supposed to provide suggestions for subsequent responses at this time. Can you respond to the welcome email with a screenshot and we can investigate? Thanks!

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