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Upload attachments to the ticket when using secure downloads option in Admin center

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Leafworks Test Team

Posted May 07, 2024

Hi everyone, 

Is there a way to fetch attachments via ZAF Client or any other way when the enable secure downloads option in ticket settings is on?

We already see that this method works for side conversations, but applying ZAFClient.request to fetch or upload attachments results in an error

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey there,
     
    Just so I'm on the same page, are you referring to the secure attachment functionality as outlined here? Also, could you share the type of error you're seeing when using the client.request method tho fetch the attachments?
     
    Thanks,
     
    Tipene

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    Luhung

    Soo, is zaf client request can handle to upload with multipart/form-data ? 

     

    I want to upload an attachment with sunshine conversation upload attachment API.. I send file from input file selection ( inputfile.files[0] ) with FormData().. And i get “resource not found” From response.. How the best practice to my case? 

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hi Luhung,

    Can you share the relevant portion of your code so I can take a look at your implementation in more detail? Be sure to redact any sensitive information.

    Thanks,

    Tipene

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