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Google Chrome’s "Zendesk Time Track" Extension stops working on a daily basis for multiple agents.
Posted May 09, 2024
We started using the tracking agent time spent outside of Zendesk, but then realized this extension simply stops working, everyday, for multiple agents, forcing us to re-install the extension every time it stops working, even requiring some agents to do it multiple times until it starts working again. This issue has caused a drastic impact in our metrics and divergent data from one agent to another.
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Samuel Velho
Hi Jessica,
Thank you for reaching out regarding the behaviour of the Chrome Extension; we've received your feedback and will soon react to it and provide you with further assistance.
Thank you in advance for your attention on this matter.
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