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Possibility to start a new conversation in the bot and keep others - like Zendesk "Get Help" bot

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Ludovica Taglialatela

Posted May 21, 2024

We would like to request to add the possibility to carry on multiple conversations at the same time in the bot - like it is for the Zendesk get help bot “New Conversation” 

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2 comments

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    Shawna James

    Community Product Feedback Specialist

    Hello Ludovica, 
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
     
    For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Onur Okutan

    Zendesk Product Manager

    Hi Ludovica,

    Thank you for sharing your valuable feedback. We understand the importance of this capability for our customers and are actively working on its implementation in Messaging, with a targeted delivery by the end of 2024.

    Please let us know if you have any questions or additional feedback.

    Best regards,

    Onur

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